This policy applies to information we collect about:
visitors to our website;
people who do business with us;
register for our service and/or mailing lists;
seek accommodation with us.
1 The information we may collect about you
When you do business with us or register for our service we collect some or all of the following personal information from you:
1.2 postal address, email address, telephone number, credit card number and expiry date;
1.3 passport and other identification documents.
Occasionally we may receive information about you from other sources (such as credit reference agencies or sponsors and guarantors) which we will add to the information which we already hold about you in order to help us our services to you.
2 How we will use the information about you
We gather this information to allow us to process your registration and provide the services requested, namely accommodation and/or management services. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and accommodation and or management thereof, in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies, if you have given the appropriate consent, for research and analysis purposes so that we can monitor and improve the services we provide, where you have given the appropriate consent. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services. Facilities are also available via our (and third party) websites to leave feedback about our service. These comments are usually replied to and aggregated with other feedback to help us improve our services as appropriate.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. In order for this service to be available
to you, you will be required to ‘opt in’. If you change your mind and do not want to receive this information, please send a blank email message to email@example.com.
We may also want to provide you with related information from third parties we think may be of interest to you. In order for this service to be available to you, you will be required to ‘opt in’. If you change your mind and do not want to receive this information, please send a blank email message to firstname.lastname@example.org.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
5 How we protect your information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls, browser certification technology, encryption, limited access, use of passwords, off grid data storage.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
6 Overseas transfers
In the unlikely event that we transfer any of your data to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
7 Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to email@example.com or send a letter to Data Protection Officer, Symon Donovan Properties, 117 St Mary’s Road, Sheffield, S2 4BE. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Symon Donovan Properties changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to firstname.lastname@example.org or send a letter to Data Protection Officer, Symon Donovan Properties, 117 St Mary’s Road, Sheffield, S2 4BE. You may ask us,
or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
8 Sale of business
If Symon Donovan Properties business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
9 Your consent
Certain functionality of your website requires a level of automatic and/or implied consent, i.e. general use and/or requesting specific information via our website or email. By submitting your personal information and making such a request, you consent to the use of that information as set out in this policy. Anything additional, such as cookies, will require your specific authority. You are able to alter your consent at any time. Therefore by providing your personal information you are actively consenting to the use of that information as set out in this policy. However, in line with the Data Protection Act 1998 and the EU General Data Protection Regulations – GDPR, we will seek your continuing consent were appropriate.
11 How to contact (data controller)
12 Links to other websites